Shadow inspectors, list every touchpoint, and time each handoff to reveal rework, double entry, and idle waiting. Capture photos of forms, arrows between desks, and excel exports. This honest baseline highlights painful loops and uncovers quick wins that a simple mobile workflow can erase immediately.
Set clear outcomes: right-first-time checks, zero transcription, instant evidence, and automatic routing. Prioritize critical control points and acceptance criteria that matter to customers. Sketch the shortest path on a whiteboard, then break it into tappable steps any inspector can follow confidently on a small screen.
Open a no-code builder, drag inspection steps, stitch simple rules, and publish to a pilot group before lunch. Gather reactions on clarity, tap effort, and missing edge cases. Iterate twice the same day and measure cycle-time improvements the very next shift to build stakeholder momentum.